Delete your Joey Med account

This page explains how to delete your account in the Joey Med app (Android and iPhone) and the my.joeymed.com patient portal, operated by MD Telehealth Platform LLC.

Option 1, in the app

Sign in, tap your initial at the top right of Home, then tap “Delete my account”.

Option 2, without the app

Email support@joeymed.com from the email address on your account with the subject “Delete my account”, or call (888) 660-5639 (Mon–Fri, 9am–6pm ET). Include your full name and date of birth so we can confirm it’s you.

What we delete

Your portal account and sign-in methods (including Face ID or fingerprint passkeys), reminder and notification settings, your weight and dose logs, and photos and messages you sent through the app. We also stop all texts and emails except those the law requires.

What we keep, and why

Medical records, prescriptions, pharmacy records, and payment and tax records are kept for as long as federal and Florida law require. They are used for nothing else and are deleted when that period ends.

Open orders

Deleting your account doesn’t cancel an order that’s already been prescribed or shipped. Call us if you need to cancel treatment.

Timing

We confirm by email when your account is closed, normally within 30 days of your request.

Questions

support@joeymed.com · (888) 660-5639 · MD Telehealth Platform LLC, 2300 Curlew Road, Palm Harbor, FL 34683.