App & Portal Privacy Policy
Effective October 9, 2026
This policy covers the Joey Med app for Android and iPhone and the my.joeymed.com patient portal, operated by MD Telehealth Platform LLC DBA Joey Med. Where your health information is involved, our HIPAA Notice of Privacy Practices also applies.
What we collect
Your name, email, phone number, shipping address, date of birth and sex; health information you give us, including your intake questionnaire answers and the weight and dose logs you record; messages, photos, videos and files you send to us or your provider; your purchase history (card payments are handled on Stripe’s secure checkout, and we do not store your full card number); and, if you turn them on, a passkey credential identifier for Face ID or fingerprint sign-in (your biometric data never leaves your device) and a push notification subscription.
Why we use it
To provide your care, including your provider’s evaluation, prescriptions and pharmacy fulfilment; to run your account; to communicate with you about your treatment, orders and reminders; and to keep your account and our services secure.
Who processes it for us
Licensed providers who evaluate and treat you; the licensed pharmacies that fill your prescriptions; Stripe, for payments; our customer relationship management system; our text message and email vendors; and Amazon Web Services, which hosts our systems. Each receives only what it needs for its role and, where it handles health information, is bound by a business associate agreement or acts as a covered entity in its own right.
Advertising
We never share your health information, the medications you are prescribed, or the contents of your account for advertising. When you make a purchase on joeymed.com, we may send Meta a one-way encrypted (hashed) version of your email address and phone number, your IP address and browser details, and the purchase amount and an order reference that does not identify the product, so we can measure our advertising. Purchases and refills made inside the app or portal are not sent.
Security
All data is encrypted in transit (HTTPS/TLS) and access is limited to people and vendors who need it for your care or your account.
How long we keep it
Account data is kept while your account is open. Medical records, prescriptions, pharmacy records, and payment and tax records are kept for as long as federal and Florida law require, and are then deleted.
Deleting your account
You can delete your account in the app, or without the app by following the steps at my.joeymed.com/delete-account.
Contact
support@joeymed.com · (888) 660-5639 · MD Telehealth Platform LLC, 2300 Curlew Road, Palm Harbor, FL 34683.